Please read these terms and conditions carefully and contact us if you have any queries before you arrive. When you confirm your purchase, you are accepting that these terms and conditions form the basis of a contract between us (The Grand Ranch and BH Adventure Rentals LLC) and you (the guest and accompanying minors).
Booking Process
Prices are exclusive of any taxes. Taxes are automatically calculated during the booking process. We endeavor to ensure that the prices and information on our website are accurate, however occasionally errors or changes may occur. We reserve the right to correct prices and other details in such circumstances. You should check the current price and all other details relating to the arrangements that you wish to book, before your booking request is made. All tours are sold subject to availability.
Booking confirmation will only be issued once we have received full payment from you. Online bookings are not confirmed until a personalized e-mail detailing that a booking is confirmed is sent by The Grand Ranch.
In the very unlikely event that we cannot proceed with a Farm Tour, we reserve the right to cancel any scheduled tour or event at any time. In such circumstances you will be asked if you would like to transfer to an alternative date at no additional cost, or request a full refund. We do not cancel for bad weather.
In the event of a no show, or a reduction in numbers booked and paid for, the full cost of the booking will still be charged and is nonrefundable.
Arrival
You MUST arrive at your specified time. We cannot allow entry to the farm before your Tour or Check in arrival time. Please do not try to access the farm site until your pre booked time.
Children under 18 must be accompanied by an adult to be permitted entry. You must be 18 or older to take part in a Farm booking activity by yourself. Parents must be present during the entire time a minor is at the farm.
Anyone under the influence of drugs or alcohol will be refused entry. There is no smoking anywhere on the ranch at anytime. We live in high fire hazard area, there is a $500 fine for smoking at the ranch. This includes marijuana and vaping, and all illegal drugs.
We reserve the right to refuse entry to late arrivals.
All Tours and entry to Farm are pre-booked. This is a private property and a private family ranch. We reserve the rights to refuse service to anyone. There are no walk-up opportunities to visit the animals or take photos at The Grand Ranch. To take Photos, you must book a photography time.
Behavior during farm Bookings
You must comply with all reasonable requests and directions from us, and strictly obey farm signs indicating no entry areas.
All visitors to The Grand Ranch participate in tours at their own risk. We will not be liable for any loss or injury suffered by you resulting from any activity which is beyond the direct control of the farm. You are advised not to bring any items of special value along to our farm tours. We will not accept responsibility for the loss or damage to any personal possessions. You shall be responsible for and pay compensation relating any damage to or destruction of any property belonging to us, which is directly attributable to you or a member of your group.
You will be responsible for and pay compensation for any damage to livestock or animals on the property. This includes feeding animals any food or plant matter that is not provided by us. Many foods and plants are poisonous to animals, and can cause illness or death within 20 minutes.
As well as the above, by agreeing to our terms and conditions you also agree to our Farm Visits Disclaimer. ??Eating is not permitted on the tour, other than at the end of the tour an area specified. Many foods are poisonous to our animals, and you will be responsible for any harm caused to animals by food that is not allowed.
You may only feed provided treats. Extra treats are available for purchase.
Adults are responsible for the supervision and safety of their children at all times. Parents/guardians are responsible for ensuring their children do not put their hands in their mouths after touching animals. Some animals may act aggressively towards children. Children must be next to a parent or guardian at all times. Children must walk and act calmly around the animals. Any jumping, running, screaming, yelling, crying, hitting, or pulling on animals may cause the animals to become agitated and inflict harm. We are not responsible for any harm caused by our livestock or animals that is perceived as intentional, or unintentional. You assume all risks of associating with unpredictable animals when you enter The Grand Ranch and property. ??Unacceptable and violent behavior towards The Grand Ranch staff or other tour guests will not be tolerated, and we reserve the right to ask anyone showing aggressive or confrontational behavior to leave.
Cancellations
Farm Stay cancellations: please check the cancellation policy on the site where you booked (ie. VRBO, Airbnb).
Tour Cancellations:
Please check the confirmation carefully to make sure that all your booking details are correct. If your confirmation appears to be incorrect or incomplete, please notify us immediately and we will endeavor to make the necessary changes. We do not offer any portion of the booked value as a refund. If you are unable to make your date and time, we may allow a transfer to another person, day or time. at our discretion.
Unfortunately, we cannot issue any refunds for cancellations, no shows or reduced numbers. Bookings are transferable at our discretion to an alternative date or time if you contact us directly via email or phone at least 7 days prior to your booked arrival time. Any change request received after this 7 Days prior will be cancelled without a refund. We cannot guarantee that we can change the date of your visit, however we will make all reasonable efforts to do so.
It is very rare we cancel a booking. Bookings cancelled by us for any reason will be fully refunded. Guests needing to cancel will not be issued a refund.
Weather
We will not cancel bookings due to inclement weather, unless in the very unlikely event that we deem it unsafe or unreasonable to be exposed to the weather. It is important to provide a mobile telephone number when you book so that we can contact you, in the event of tours being cancelled. You must come to the farm dressed in warm waterproof and appropriate clothing and footwear. It is a good idea to bring empty carrier bags or bin liners for any dirty footwear that you remove before entering your vehicle.
This is a working ranch and there is mud, rain, snow, sun, dirt, manure, compost, uneven walking conditions, no sidewalks, flies, bugs, and many other hazards and conditions that come with being on a working ranch. We will not refund any portion of your booking due to dirt, mud, or conditions that you deem adverse. Please dress to get dirty. This is not an Instagram shoot (although you will get some amazing photos!) This is a working ranch.
NO open toed shoes are allowed at the ranch. If you arrive without appropriate footwear, you will not be admitted and no refund will be given.
Medical and Special Needs
We will try to accommodate disabilities and medical problems where we can, but please be aware that many of our tours may not be suitable. If you or any member of your party has a disability or medical problem which may affect their ability to attend our tours, please Inquire first before booking, giving us full details so that we can advise you as to the suitability of your chosen arrangements. If we are not informed of any disabilities or medical problems in this way, then we cannot be held responsible for any cost or inconvenience occurred. In most cases we will allow you to come down and see what the farm is like for yourself to see if it is suitable – please only do this with written permission from a member of staff to insure your safety.
In Most Cases, wheelchair access and stroller access is limited. We do not have any paved sidewalks, everything is dirt, gravel and bark. If you
Departing the farm
You Must leave your farm house stay by 10:00am the morning of Check out. You are welcome to visit the animals on the farm, but the farmhouse must be vacated so our cleaners can keep their schedule. For farm tours, you are welcome to stay and visit with the animals or have a picnic in designated areas after your tour. Your tour guide will to answer questions or help due to other farm duties, tours, and personal time. All guests must leave the farm by 4:00pm the day of your check-out or tour booking.
Other
Please note: Any special requests must be raised with us at the time of booking. Whilst we will try to accommodate your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet any special request will not be a breach of contract on our part.
Itineraries are subject to change and at times it may be necessary to restrict access to certain areas of the farm. We will endeavor to publicize any such changes in advance or your booking, but we cannot ensure all information will be posted or passed on. For example, animal pregnancy, breeding, birthing, disease, illness, or misbehavior may limit parts of the farm during your booking.
We may use images and videos of you, taken during your visit for advertising and promotional purposes. You must let us know ahead of your visit if you do not give permission for us to do so.
Our Website
These terms and conditions outline the rules and regulations for the use of The Grand Ranch Website.
By accessing this website we assume you accept these terms and conditions. Do not continue to use The Grand Ranch if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing TheGrandRanch.com you agreed to use cookies in agreement with the The Grand Ranch’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, The Grand Ranch and/or its licensors own the intellectual property rights for all material on Chestnut Farm. All intellectual property rights are reserved. You may access this from The Grand Ranch for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from The Grand Ranch.
Sell, rent or sub-license material from The Grand Ranch
Reproduce, duplicate or copy material from The Grand Ranch, including images.
Redistribute content from The Grand Ranch, including images.
This Agreement shall begin on the date of entering or viewing The Grand Ranch, or upon the date of your confirmed booking.
To the extent permitted by applicable laws, The Grand Ranch shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
The Grand Ranch reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website or social media sites, and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant The Grand Ranch a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments or reviews in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Chestnut Farm; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Grand Ranch. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of The Grand Ranch logo or other artwork, or images will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Website Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.